Version 1.1 – Last Updated: April 2025
Minor update to include quiz-based data collection and triage clarification.
The Cancer Rollercoaster is operated by MRD PSYCHOLOGY PTY LTD (ABN 91 647 516 685). We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Our Commitment to Privacy
1.1. The Cancer Rollercoaster (“we”, “us”, or “our”) is committed to safeguarding the privacy of our clients, staff, and community members across our website and Circle Community.
1.2. We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable health records legislation. As a registered Clinical Psychologist, Michelle Davey also complies with AHPRA standards and ethical codes under the Psychology Board of Australia.
1.3. This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information and Sensitive Information across our website (www.thecancerrollercoaster.com), Circle community, email communications, and clinical services.
2. Definitions
2.1. Personal Information refers to information or an opinion that identifies you or could reasonably identify you (e.g. your name, address, phone number, email, etc.).
2.2. Sensitive Information includes information about your health (physical or mental), racial or ethnic origin, sexual orientation, religious beliefs, or membership in a professional or political association.
3. Collection of Your Data
3.1. We collect your Personal and Sensitive Information (“your Data”) when you:
3.2. Your Data may include:
3.3. You may choose not to provide certain information. However, this may limit our ability to offer you services, support, or access to particular features (e.g. group programs or triage services).
3.4. Sensitive Information is only collected with your informed consent unless required by law.
3.5. Third-party providers may also share limited Data with us to enable service delivery (e.g. Stripe, Square, Kit, Cliniko, Tally).
4. Use of Your Data
4.1. Your Data is used to:
4.2. We may also use de-identified or aggregated data to evaluate or improve our programs, conduct research, or share usage trends. This data cannot reasonably identify you.
4.3. Sensitive Information is only used or disclosed when:
4.4. Some onboarding and triage features may include technology-assisted workflows (e.g. AI-informed forms). These tools are never used to make automated decisions about your care and are reviewed and approved by qualified psychologists to support safe and relevant guidance.
4.5. If you complete a quiz or self-assessment, your responses may be used to:
-Offer suggestions about which programs or resources might be most useful
-Help us understand your general needs and patterns across the community
-Invite you to opt in to different types of support based on your responses
These tools are used for guidance only and do not make automated decisions about your care. Any support recommendations will be reviewed by a clinician where appropriate.
5. Disclosure of Your Data
5.1. We may share your Personal Information with trusted service providers, but only where necessary to deliver our services and support. These include:
Airtable and Tally store data on servers located in the United States and comply with leading data encryption standards. Use of our services confirms your understanding that data may be stored outside Australia in accordance with Section 6.
5.2. We take reasonable steps to ensure that third-party providers uphold privacy protections equivalent to Australian standards.
5.3. Where required by law (e.g. court orders, subpoenas, or urgent safety risks), we may disclose limited information to relevant authorities or legal advisers.
5.4. We do not sell, rent, or share your personal information with advertisers or other third parties without your consent.
5.5. If our business is sold or restructured, we may transfer user data under confidentiality agreements and only where permitted by law.
5.6. Responses from quizzes or assessments are stored securely in Airtable or similar platforms. These responses are not shared publicly and are used only to guide service delivery or engagement invitations.
6. Overseas Disclosure
6.1. Some of our providers (e.g. Circle, Stripe, Zoom, Kit) may store or process data in the United States, Europe, or other jurisdictions.
6.2. By using our services, you consent to the transfer of your information outside Australia, acknowledging that overseas providers may be subject to different privacy laws. We require these services to comply with strict confidentiality and data protection standards. This includes platforms such as Circle, Airtable, Zoom, and email or CRM services. All services are selected for their encryption, reliability, and compliance with international data privacy standards.
7. Data Retention & Security
7.1. We retain your Data only as long as necessary for the purposes outlined or as required by law (e.g. clinical records are retained for 7+ years under Australian law).
7.2. Your Data is stored securely in encrypted platforms with access limited to authorised personnel only.
7.3. We take reasonable steps to prevent misuse, interference, unauthorised access, or loss. However, no system is 100% secure. Transmission of information is at your own risk.
7.4. You are responsible for maintaining the security of any login credentials for our platforms or services.
8. Access to Your Information
8.1. You can request access to or correction of your Data at any time by contacting michelle@thecancerrollercoaster.com.
8.2. A small admin fee may apply. We may refuse access in specific legal circumstances (outlined in the Privacy Act 1988).
9. Cookies, Website Analytics & Tracking
9.1. When you visit our website, we may collect non-identifiable data such as your browser type, location, device type, and page interactions.
9.2. We use tools like Google Analytics to help us understand how visitors use the site. This information is de-identified and used only to improve services.
9.3. You may disable cookies in your browser settings if preferred.
10. Direct Marketing
10.1. We may occasionally send you updates about programs, resources, or services via email.
10.2. You can unsubscribe at any time via the link in our emails or by contacting us directly. Unsubscribing from marketing does not affect essential service emails (e.g. session info, billing).
10.3. We do not provide your information to third parties for their marketing purposes.
11. Children & Minors
11.1. Our programs and community are not designed for individuals under 18 without parental or guardian consent.
11.2. If we learn that personal information has been provided by a minor without appropriate consent, we will take steps to delete it promptly.
12. Emergencies and Duty of Care
12.1. If we reasonably believe there is a serious threat to your health, safety, or the health of others, we may disclose relevant information to emergency services or support contacts in line with our ethical and legal obligations.
13. Complaints
13.1. If you have a concern about how your Data has been handled, please contact us at:
📩 michelle@thecancerrollercoaster.com
13.2. We take complaints seriously and will respond promptly. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Changes to This Privacy Policy
14.1. This policy may be updated from time to time. We’ll post updates on our website and may notify you via email or within the Circle community.
14.2. Continued use of our services after any changes means you accept the updated terms.
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